I had been lured in to Verizon with a four free phones/4 lines special offer. Between myself and 3 relatives all four phones found homes,, but only three of the lines were needed, so one was left untaken. Recently, we started getting daily international-use charges at $10 per day…. coming from the Dominican Republic on the unused line.
I contacted Verizon, spending the usual hours on hold, and was told that the problem could be solved by suspending the line. Wrong! We continue to get daily charges for international use. So another call to Verizon and we were told that the line would have to be terminated, but because it involved fraud, we would not be charged for the phone that no longer had a line associated with it.
But a month later, my bill had an extra $668 charged on it as a phone buyout payment. After another two hours on the phone to Verizon and their fraud department, I was told that even by starting a new line, the phone buyout charge would not be waived. This is no way to treat customers, since we only canceled the line because we were told to by Verizon. And of course, by phone line hijacking, which their system allowed.
Hi rjsr99. I hate to hear you have had such an experience with the 4 phones and billing. We can get into more detail with your help and look at the account if any options are available. Do you have time now? Please reply to the following private message and we can chat in private. Don't want to put your online security at risk.
-Deb
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