How to submit a complaint
Enthusiast - Level 1

i ordered the iPhone 12 pro max online and it was delivered to the wrong address. I spent multiple hours on hold and with Verizon customer support and kept getting different answers on what’s going to happen. I needed to get it sorted out fast because I was leaving for a while for work and didn’t have Time to deal with a lost phone that I needed. In the end I MYSELF ended up tracking it down by going to near by business and asking if they had a package delivered on accident and got lucky enough to find it. For a customer that has been using them for years I expected better customer support than I got and a lot faster than it happened and now I ran through the website and can’t find a area to give them my complaint 

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Re: How to submit a complaint
Specialist - Level 3

What exactly was someone in a center in another state was supposed to do? They aren't USPS/Fedex/UPS. If the address in the order was correct, that isn't on them. That's with who delivered your package.

Re: How to submit a complaint
Customer Service Rep

Hello, we apologize for the delays you experienced with your order. We appreciate any feedback we get and are constantly working to improve. Please feel free to send us a Private Note, we are here to help in any way we can.