If you've complained for months, there's a good chance you didn't qualify for the promotion.
If it is possible, please change your username to something that isn't your phone number or any other personal information. You will likely need to send a private message to the Community Manager, Lauren D to get it changed if you can't change it yourself. https://community.verizonwireless.com/t5/Community-Announcements/Your-Verizon-Community-Team/m-p/108...
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Start a new topic or ask questions in the open forum.
