Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I am a NEW customer. I ordered my phone on 10/25. It was supposed to ship 11/14 and didn't. On 11/15 over the phone Verizon reordered my phone and told me they'd put it through to be shipped sooner. Yesterday I called and they had trouble finding me in the system and when they did my OLD order appeared. She told me it should ship by 11/21. I just talked to someone again this morning who told me it should ship TODAY. THEN I talked to someone else who couldn't find me in the system and said my order was "probably cancelled." What??? I am beyond confused and just upset. I don't understand why this is so difficult!!! Help me, Verizon.
Verizon Wireless Customer Support