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I have Mexico/Canada plan. Went to the US for 2 days, returned to Mexico and am no longer able to make or receive calls.
LisaBlank
Newbie
‎11-01-2015 10:49 AM

Phone worked great in Mexico before going to US.  Worked fine in US.  Now back in Mexico and unable to make or receive a call.  This has happened before and don't remember how I fixed it.

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Re: I have Mexico/Canada plan. Went to the US for 2 days, returned to Mexico and am no longer able to make or receive calls.
vzw_customer_support
Customer Service Rep
‎11-03-2015 10:54 AM

It's strange that your phone is not working in Mexico after returning to the U.S., LisaBlank. Let's find out what's going on. Does your phone show any network connection? If you go to Settings>Cellular, is International CDMA enabled or disabled?


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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