I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?

[motgatbeil]

I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?

[vzw_customer_support]

That is a great question.  Both trade in labels would be returned to the same location.  We recommend keep your tracking numbers and make note of which phone was associated with each for you own records.  You will be notified when the phones been returned and processed.  Please respond to the private message that follows so we can discuss more details.

-Deb

[vzw_customer_support]

Please respond to this Private message so we can proceed to your account for more details for you.

-Deb

[motgatbeil]

Please tell me which phone goes in which box

[motgatbeil]

I am responding per your request  so I can see your full personal response

[vzw_customer_support]

We just wanted to check-in with you to see if you still needed help with the trade ins.  We’re standing by to assist, so please let us know.

-Deb

[motgatbeil]

I think my problem has been solved by a helpful support agent o the telephone

[vzw_customer_support]

Good morning, this is a courtesy follow up regarding your Trade-In / Shipping dilemma. Hope everything is well.

If you need further support, do not hesitate to reach out through this platform or any of the venues found on this link: https://www.verizon.com/support/contact-us/, we are always here for you.

Thanks for being the best part of Verizon.

~Gilbert