I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?
That is a great question. Both trade in labels would be returned to the same location. We recommend keep your tracking numbers and make note of which phone was associated with each for you own records. You will be notified when the phones been returned and processed. Please respond to the private message that follows so we can discuss more details.
-Deb
Iโve spoken now with 5 separate Verizon Managers who left me on hold for 30-45 min, researching why I have not received the $500+ credit for phone traded-in as per Verizon Customer Service Rep role me on 2 occasions that I could send both trade ins in 1 envelope as long as I kept both receipts for each iPhone being traded in. WHICH I DID and NO CREDIT EVER GIVEN and Im spending 30-45 min on each call I have to make to Verizon AGAIN for an easy trade-in credit never applied.
Today was the day the top Verizon Manager PROMISED to call me and let me know the error was corrected and WHEN EXACTLY my credit will be paid to meโฆ NO CALLS FROM VERIZON AGAIN,,,
the I received trade-in credit for one phone but the 2nd (iPhone 14 Pro Max 1TB) originally told value was $889.0, then lowered to $500+/- with no explanation and NEVER RECEIVED ANY CREDIT
- the "congrats! you're getting the selected device on us" phone - I am now paying full price for. I have contacted Verizon numerous times, through text, message, phone, support tickets - and after explaining the situation over and over and over, I have heard varying explanations, to include "you never sent your phone in" (yet I have written confirmation that it was received in the warehouse in good condition), "but you received your promotion on the line number xxx-xxx-xxxx" (yes, but that's not the line I'm asking about), "ok let me check into this" (only to be disconnected), "you will get your credit eventually, it just takes longer than other promotions" (it's been nearly three months), among many other equally unhelpful responses.
I have been a Verizon customer for 20 years and have never been dragged through circles like this. I'm now on month three of paying $30.55/month for a "free" phone, and have received $0 credit for an iPhone 11 that I returned in perfect working order with defects that has never even sustained a scratch, which makes me question whether the direction to return it was even appropriate. I have all of the documentation showing that I qualified for and agreed to this promotion, yet customer support has been unable or unwilling to help. At this point I have tried to contact Verizon in every way possible (minus social media) and am at an absolute loss for what to do next. I am curious as to whether anyone in the community has had similar circumstances and how you may have reached resolution.
Any insight anyone can provide would be greatly appreciated.
Please respond to this Private message so we can proceed to your account for more details for you.
-Deb
Please tell me which phone goes in which box
I am responding per your request so I can see your full personal response
We just wanted to check-in with you to see if you still needed help with the trade ins. Weโre standing by to assist, so please let us know.
-Deb
I think my problem has been solved by a helpful support agent o the telephone
Good morning, this is a courtesy follow up regarding your Trade-In / Shipping dilemma. Hope everything is well.
If you need further support, do not hesitate to reach out through this platform or any of the venues found on this link: https://www.verizon.com/
Thanks for being the best part of Verizon.
~Gilbert
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