I never received a promotional credit of $1000 for my trade in. Now I am being billed chargebacks and am being billed monthly for the phone. Verizon received my phone on June 24 and it’s now August 20. I have called 4 times to confirm I will be getting a credit and each time the agent says it takes a couple days to hit my account but nothing has happened. Should I just take my 5 lines and watches to another carrier who will pay me for the switch? Please help me have faith in Verizon customer service again! This is terrible…
We are sorry to read that you've been having issues getting your promotion. To further look into this, we will be sending you a private message.
~Freddy
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