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IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
seascapeent
Newbie
‎07-13-2012 10:55 AM

This is fraud and it's rancid to think they can charge this, to keep me as a customer.

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
PJNC284
Master - Level 2
‎07-13-2012 10:59 AM

Good luck finding another carrier that doesn't charge an upgrade fee.  Most of the others are even higher.

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
liquidchrome
Newbie
‎07-13-2012 11:08 AM

What got me pissed is that my contract still had the "new every two" which used to be $100 upgrade credit.

I went to upgrade and it showed as a $30 credit... then on checkout they charge $30 upgrade fee. There goes my "new every two". What a bitch

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
PJNC284
Master - Level 2
‎07-13-2012 11:22 AM

And just think, the next time you go to upgrade, you won't even get that extra $30 credit since Verizon canned the NE2 program.

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
mrpearsoy
Contributor - Level 3
‎07-13-2012 11:55 AM

Its not sneaky, and its not fraud. Its the cost of doing business.

And I cant believe that you (or anyone else) does not know about the upgrade fee. Its all over the forums. Just in the amount of time it took you to register, surely you saw at least two posts on this very subject. Please research before posting.

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
NuDroidUsrr
Specialist - Level 3
‎07-13-2012 12:09 PM

mrpearsoy wrote:

Its not sneaky, and its not fraud. Its the cost of doing business.

And I cant believe that you (or anyone else) does not know about the upgrade fee. Its all over the forums. Just in the amount of time it took you to register, surely you saw at least two posts on this very subject. Please research before posting.

and it has been all over the news stations also....

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
wushu2004
Contributor - Level 2
‎07-13-2012 06:51 PM

They made a hubbub about it a few weeks ago. People knew.

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
commonsense101
Specialist - Level 2
‎07-14-2012 12:42 AM

my question is.. did you still upgrade?

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Re: IM SCREAMING OUT LOUD. Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
CharmingPhlsphr
Specialist - Level 1
‎07-14-2012 04:58 AM

To reiterate what the majority has shared, it is definitely NOT fraudulent. More to the point, though, if you had looked a bit more carefully, you would have seen the $30 upgrade fee listed under the cost of the equipment and the "add to cart" option. I just upgraded recently and noticed this and checked out another eligible line and it was there as well. They list it before the upgrade even occurs. It isn't even "sneaky".

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Re: IM SCREAMING OUT LOUD.  Just spent a half our trying to upgrade to a smartphone, and got down to the very last page to checkout, and was then told Verizon is charging a $30.00 fee to upgrade.
anvictm
Newbie
‎07-14-2012 05:17 AM

Welcome to OUR WORLD:)  Verizon always has and always will find a new excuss for their scams  Not their fault....Oh Never said the "SILVER HAIR FOX"

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