IMEI locked and blacklisted

[amandadmkar]

We bought 2 new OPEN BOX iPhone 16 phones on eBay, and the seller said they were unlocked. The phones were delivered to my friend’s house in the United States. When I was in the United States, the only thing I could do was check if they were working, since my carrier only works in Brazil. When I returned to Brazil and tried to use my carrier, I saw that they are locked by Verizon, and now I discovered that they are on the blacklist. I feel like I was misled. I would like help to remove them from the blacklist. Is that possible?

[vzw_customer_support]

We would love to help. For assistance having a phone unlocked, we would need to speak with the account owner or manager of the account the phones were purchased and activated on. From there we can go thru the unlock process. We appreciate you reaching out, let us know if we can assist further

-Anthony