As a valued customer, your device concerns are our concerns too. We're sorry to hear that your device's screen is cracked. We've also noted that its screen is also blacked out.
Having a working device is very important. In this case and noting that your device's screen has incurred damage, we recommend that you contact the wireless insurance provider for assistance to repair your device's cracked screen. If you're subscribing to wireless insurance with Asurion, you can contact them by phone at 888-881-2622 or on their support website at
We hope this helps you.