On 9/25/21, I ordered the new iPhone 13 Pro. I thought it would be a good time to get a new phone, since I was getting married on 10/10/21. I knew the phone would have a great camera to capture memories. However, when I realized that my phone would not arrive before the wedding, I canceled the order. I didn't want my brand new $1000 phone to be sitting on my front porch for a week while we were on our honeymoon.
I canceled the order on 10/2/21 with the intention of re-ordering the same phone with the same trade-in promotion so that it would be delivered after we returned. But for some reason the trade-in associated with the order was not canceled. Since then, I have been dealing with a nightmare of customer service calls and chats, trying to resolve.
The issue with the uncanceled trade-in is this: when I am trying to place a new order that has a trade-in option, I am not able to select my phone (because it is associated with the trade-in that didn't cancel properly). I've called several times to the trade-in department, been on hold for many hours (and sometimes even hung up on), and even received ticket ID 4994054 on 10/5/21 that apparently means nothing. This ticket supposedly expedited my request to cancel the trade-in to HQ and should have been resolved in 3-5 business days. However, it is now 10/28/21 and it is still active. I have also tried the chat function several times with no avail.
At this point, I can no longer utilize the promotion to get the iPhone I wanted. I am very upset about this, knowing that I will have to continue with my sub-par iPhone XR for at least another year. In addition to this, no one can seem to cancel the trade-in, so I will likely deal with this issue in the future. I'm seriously contemplating getting a new line with AT&T and carrying my phone over there, but I'm afraid that since I have initiated a trade-in at Verizon that I would somehow run into issues with this too, with a possible carrier-lock situation.
I'm just not sure what to do at this point. I can't seem to get in touch with anyone that can help me. Any positive thoughts would be appreciated.
You have reached the right person to help you. No need to look any longer. I would love to help. I have sent you a private message so we can get started. -Amber
I tried the link in your private message, but I'm am getting this error:
HTTP header value exceeds the configured limit of 8192 characters
Can you please send a new link?
imooc, we want you to be able to trade-in your device without a problem. Can you please explain why you have or want to cancel the device you were trading in? Please provide details so we can find a resolution. Thanks! -Alicia