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International service = No Service?

I added global international service to my phone for the period which covered the time we would be traveling.  I have been billed for the service, but the entire time we were gone I had nothing but "No Service".  Could not make or receive calls, send or receive texts, get email, seek support, anything.  Is there some magic way to make sure you actually get the service you're paying for?  It's the second time - last time they credited the charges, but what I want is to receive the service!

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Re: International service = No Service?
Customer Service Rep

Look no further help is here! Being able to use your phone while traveling outside the USA is definitely important, so I understand how you feel.

What country are you in? Have you tried powering the phone off/on? Please reply to the direct message I sent you so I can access the account and further assist. I am confident we can get your phone up and running so you can go back to enjoying your trip.

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!