Internet not working
B2112
Newbie

I have vpn on all my Childrens phones with the Smart Family app. My oldest cannot access anything outside of the house only on Wi-Fi.

I’ve called Verizon but did not get very far over the phone. Same settings for all my kids but hers is very impacted. Please help!!

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vzw_customer_support
Customer Service Rep

Hey there! Sorry to hear about the concerns with your childs service. We'd be more than happy to assist! To begin, please send us a private note, so we can obtain more info about this tonight. *Kris

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