Iphone 12 Pro Max - loses connection
LisaH1413
Newbie

I have an IPHONE 12 Pro Max.  I'm having problems sending texts, FACETIME, etc...  If I'm on my wifi - I have to leave wifi and then only have 2 bars.  My daughter lives right around the corner 1mile and when she facetimes me I get an exclamation mark and we lose connection all the time.  This has been so frusturating.  Tried to send a text with a pic and it freezes.  I have to turn off wifi.  The service around here isn't the best either.  Why do I pay so  much not to have good service.

Labels (1)
0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

LisaH1413,

 

Staying connected with family is a crucial part of why we rely on these devices, so I am very sorry to learn about this experience. We want to do all we can to help and are sending a Private Note. We look forward to connecting with you.

-Colin

0 Likes
3-TS
Enthusiast - Level 1

Verizon service is terrible now. Message+ app was updated and I can't send text messages while on WiFi. If I turn off wifi to get texts to send, cellular service is terrible. It's always 1 or 2 bars, 5G never has connection. I have turned off WiFi calling and restarted phone, cleared cache, nothing fixes my text message issue. I'm on the latest version of Message+ on. Samsung Ultra S22 with the latest Android version.

0 Likes
vzw_customer_support
Customer Service Rep

3-TS We're sorry to read about your service concerns. When did this issue begin? Do you have these issues everywhere?  ~Peter

0 Likes