Iphone 13 pro max backorder
Stevesredhed80
Enthusiast - Level 1

I ordered a iPhone 13 pro max 256 gig in silver on October 13th. Last day of the promotion. Ordered in store. Site is telling me that the shipping date is November 5th. Has anyone gotten their phone earlier when ordered in the store? I figured maybe because I ordered a less popular color it would come sooner?

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27 Replies
Jamesterry
Enthusiast - Level 1

Same question for me

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ThatGirlMakayla

I ordered two phones on 9/27 and only got one so far. I’m still waiting on the silver one… So if you get any updates on yours let me know😅 Everybody keeps telling me that color is on back order until late November. The phone I did get is the light blue color. Had that within 2.5 weeks. 

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sam812345
Enthusiast - Level 1

ordered my silver one on the same day as you and still have no gotten it. 

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Kyle35
Enthusiast - Level 2

Any one got the 13 pro max ?

 

I ordered 13 pro max/256gb/blue on 9/19.  Until now, I still have nothing. Customer service useless, they are unable to help me. Just told me it is back order. Excuse me? I preorder on 9/19, my several friends have already got the cell phone. They keep told me back order. At least, I should be on the queue for the phone. Why other people order after me can get the phone earilier. None of customer tell me the truth.

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waellerbe
Enthusiast - Level 3

@Kyle35  I order the iPhone 13 Pro Max on 11/30/21. A few days later the system says that the phone was "Shipped on Dec 05." When I went to review the UPS tracking number, the system tells me that a "Label (was) Created," then "Damage (was) Reported," and it goes on to say the my phone is On the Way. With my understanding of English as my first and only language, if the phone is on "Back Order," it is misleading when I am told that the phone is ON the way.

I am concerned that I order the exact same phone for my Wife, and the phone arrived with no issue. When I order the "same phone" for myself, Damage is reported during the delivery process, and I don't have any update since 12/06/21. After several chat sessions with Customer Service, I informed one Agent that I can not afford to keep sitting around waiting for the phone to arrive with "Signature Requested." I want the phone, yet I have other responsibilities to tend to.

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waellerbe
Enthusiast - Level 3

Hello @sam812345  Any update on your order for the new iPhone? While I'm still waiting for my iPhone, I like to distract my attention by reaching out to others on the same issue. Would be nice to hear that you received your new iPhone before Christmas time. Hope you're doing well.

Whiterose2582
Enthusiast - Level 2

Same here, only my ipone 13 Pro Max was ordered on 10-2-21.  I think I'm lost in the system.  The only thing I know is it is in 'holding', which is the last step to shipping.  No tracking at all.  I ordered the 128 G, in gold.  At this moment, I would take any color, just to get the phone...

JaredMM
Newbie

I Ordered mine Oct 12th in the store and I’m still waiting for it to be shipped

Almost 60 days later still no shipping date 

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Whiterose2582
Enthusiast - Level 2

It seems like Apple goes through this every time a new model is launched.  I have even read where pre-orders placed have not even been shipped yet.  My rep checked and checked in the system; it was still in 'holding'...no tracking info at all.  That was finally canceled, and lucky for me, a 13 Pro Max came in store, and was not picked up by the customer...this is my first Pro Max, and I love it!  Just keep on checking, or have your rep check...good luck!

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waellerbe
Enthusiast - Level 3

@Whiterose2582  I had several Customer Service agents "check" for me, and I would receive the same "delivery date will be provided as soon as possible" message. I even share the option of picking up the iPhone 13 Pro Max at our local Best Buy. I was told to try to be patient to prevent receipt of duplicate devices. Since 12/06/21 I am still waiting for the delivery.

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Whiterose2582
Enthusiast - Level 2

Hi @waellerbe, I totally understand your frustration!  When you order something, it should be available in a reasonable amount of time. No one wants to hear "be patient".  If you placed your original order in a Verizon/Verizon Authorized store, here's what I would do.  As a matter of fact, it worked for me.  I shared with the associates that at that point in time, I didn't care what color it was, I wanted the Pro Max.  I also shared that if one became available, I would take it, if not spoken for.  It just happened that I was in our local store and I asked if any had came in yet.  Lo and behold, one had!  A customer had ordered one, was called several times to come in and pick it up, but did not do so.  So, that's how I got mine!  I'm not saying that would work for everyone, but it might be worth a try.  I wish you luck!

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waellerbe
Enthusiast - Level 3

@Whiterose2582  Your idea makes so much sense. Let me drive over to our local Verizon store as we speak. Hope to find a possible solution after all this time.   🙂

Whiterose2582
Enthusiast - Level 2

@waellerbe The best of luck to you!  Apple needs to get more stock in the stores!

waellerbe
Enthusiast - Level 3

Hello @Whiterose2582  Please pardon my delayed response. Per conversation with an employee from our local Verizon store, I will cancel my online order for the iPhone 13 Pro Max to remove the "one-time" charge. Makes no sense to pay money for a device that I do not have. While the iPhone is still on back order, I still have more faith in better communication from local Verizon store. This way I don't have to deal with the generic ZERO update from the UPS website. 

I will provide some feedback for Verizon (and UPS) knowing that this comment will be reviewed for "Quality Assurance Purposes." With today's feedback I will share some insight from my 20 years of experience with Customer Service. When we can say something about the backorder process, this special SOMETHING can actually help to calm a person down. Frustration gets worse when customers have NO current information to go by. Instead of ignoring the angry customer, it makes more sense to stay "in touch" with a customer regarding the process of ordering any product online. In keeping with the Quality of any service, it is harder to make a "DOLLAR" when our communication makes no sense. Having no update as of 12/06/21 does not help to improve the quality of any service. When I have some frustration during this process, I will not waste time giving an employee a hard time. As a person, I still aim to conduct myself in a mature fashion. In the English language, CARE is powerful "four letter word." Communication helps to demonstrate how much UPS and Verizon cares about the service to the customer.

As a compliment to this wonderful community resource, it would be nice for UPS to partner with Verizon to produce a Discord feedback server. I have extensive experience with Discord, and I would be happy to volunteer some of my time to help a team create the server.

Side Note to Verizon: I am serious about this potential project. Have someone from Verizon send me a direct email, and we'll take the conversation from there. I have at least 2 years of experience with Discord, and I know how the value of communication can improve. A value far beyond Facebook. Let's make it happen.

waellerbe
Enthusiast - Level 3

Hello @Whiterose2582  I successfully "cancelled" my original online order for the iPhone 13 Pro Max. After 24 hours I will head over to our local Verizon store to order the same phone directly through their location. This solution is much better than waiting to sign for a phone that was never "On the Way." I can honestly say that I appreciate the value of conversing with an Actual Agent instead of the technical Verizon Virtual Assistant. After the Virtual Assistant told me that I could not cancel because it had already been shipped, I went back to request a connection with a "Live Agent." Happier with the decision to cancel the online order. Makes no sense to pay a one-time charge for a device that I never received.

Whiterose2582
Enthusiast - Level 2

Yay!  It sounds like you have made the right choice!  I think you’ll love your new Pro Max, I sure love mine!

Please keep in touch and let me know when yours arrives!

waellerbe
Enthusiast - Level 3

Hello @Whiterose2582  Two days later I am still waiting for Verizon to cancel my previous order for the new iPhone. From 12/15/21 (trying to have a sense of humor) exactly when does the "24 hour" period begin? Hopefully by this Sunday the simple request to cancel will be complete. I can say that this has been a character building experience since 12/06/21.

Whiterose2582
Enthusiast - Level 2

Hello @waellerbe, this sounds like the moment in time when the word “patience” kicks in!  In the perfect world, the “24” hr rule should mean from 12-15-21, to 12-16-21. More than likely, it means ‘business days’.  But, if you went in the store and asked them to cancel your original order, that call should have been made right on the spot, no waiting. In my local store, that is what would have happened.  The customer would have walked out the door knowing that their order had indeed been canceled, and hopefully another order would have been placed.

Hopefully, your experience will become more positive.  Good luck, and keep in touch.

 

waellerbe
Enthusiast - Level 3

Hello @Whiterose2582  I received my new iPhone 13 Pro Max from a "Corporate" Verizon Store here in my State. Let me break down the experience as it would unfold:

One Verizon Employee at our local Verizon store helped to place a call to speed up my chance to connect with Customer Service. After almost 2 hours on the phone with the Verizon Agent, she encouraged me to reach out to the "Corporate" branch of Customer Service for further assistance. Near the end of the phone call, she stated that Verizon was waiting for the phone to return, in order to remove certain charges from my account. With help from the Verizon Employee at our local store, I gathered the address for our Corporate Verizon store, and drove to the location. Upon my arrival, the helpful Employee listened to my concerns, got assistance from her Manager to review my account. From that process we placed a phone call to the "Corporate" branch of Customer Service.

This branch of Verizon's Customer Serice FINALLY understood that fraudulent nonsense affected the delivery process of the iPhone that I ordered on 11/30/21. Per assistance from the Verizon employee at the local store near my residence, we saw proof (on the Verizon iPad) that someone attempted to activate the phone that I ordered. Damaged phones should not be "activated." With Corporate Customer service, I was polite when I asked them, how can Verizon expect to receive in return a phone that was never delivered since 12/06/21. I would also ask, if the phone was reported as "damaged," why would this phone take 15 days (as of 12/20/21 at the time) to be returned? Thankfully Corporate Verizon did NOT give me the run around. They removed the charge from my account, which helped to put my account in a healthy state for the upgrade. Within a few minutes, the Verizon Employee returned with a NEW iPhone 13 Pro Max. I was so happy I could CRY. Through this experience, I learned a lesson that can be summed up in two words: BE NICE. While I was frustrated about the delay, I still had a sense of humor, and the employees had fun laughing at the jokes that I would tell, instead acting like a FOOL. More appreciation on the way.

Whiterose2582
Enthusiast - Level 2

Hey @waellerbe!

Yay for you!  You persevered and won in the end!  So happy to hear you finally got your phone!  I have no doubt you will love it!