Hello @Whiterose2582 I said "thank you" so many times to the helpful Verizon Employee who helped me on Monday, 12/20/21. I am HAPPY with this new iPhone, and I am happy with the care shown by every person who did their best to help the situation. No one gave up on the situation. The recommendation to Corporate Verizon location resulted in a positive outcome.
You are so right! When you find the few associates that are willing to listen, and take action to rectify your issues, it means so much. Kindness goes a long way in situations like this.
I want to give a SHOUT OUT to my local TCC (The Cellular Connection) Authorized Verizon Retailer, store in Jasper, Indiana! The staff are exceptional, and know what they are doing! TCC Rocks!!
Have fun with your new phone, @waellerbe! Keep in touch!
Ordered my IPhone 13 pro max on Oct 12th
and still have no update as of December 22
customer service has been no help just keep telling me to be patient while other people are getting there orders filled
I even ordered the device in the store to hopefully speed up the process. Been waiting over 60days now 😞
I had visited a local Verizon store and as I am in a blue region of Colorado masks 😷 needed to be worn and we have to wait in our vehicles for an English speaking representative. My I Phone had died and thus I needed to slide a note under the door that I cannot receive text messages. The representative told me it is “easier” to order on line and activate the phone at home. The Verizon store proved to be totally useless.
Hi @SSGSandy ,
I'm sorry you had to experience that. Even with the covid restrictions at your local store, that still doesn't make it any easier to deal with your issues. I can assure you that all the stores are NOT like that, but I understand it didn't help you any. I will get back with you, as to possible solutions for you.
Happy New Year!
Hello @SSGSandy I am sincerely sorry to hear about your experience at the store in Colorado. When you are told that it is "EASIER" to "order online," it's time to REVIEW the meaning of the word SERVICE. In keeping with Customer Service, you should not receive an EXCUSE. By all means, please don't give up. Hopefully you can visit another store where people will actually DO something to help you.
I am hopeful that this discussion will be read for "Quality Assurance" purposes.
Using COMMON Sense: Customer comes to your store, in PERSON with hope to get help from a "live person." HELLO (ding ding). From personal experience, the "online process" does not have the Human Touch that a Store could bring.
In concert with @Whiterose2582 please stay in touch, and let us know how you're coming along with the process. I had some "challenges" with my experience, yet I held on to my stubborn determination to keep on communicating like crazy. Hopefully there's another store in Colorado with people who have Common Sense, and who will actually try to DO something to help you with the process.