Iphone 14 early upgrade
ASimpleSomething

I got a message saying I could return my iphone 12 pro max that I'm still paying on and they would give me the 14. The only problem is that my back glass is cracked! Would they still accept my iphone or would they denie my upgrade?

0 Likes
3 Replies
vzw_customer_support
Customer Service Rep

Hello ASimpleSomething! To answer your question, with early/annual upgrades, your device would need to be damage-fee when ou return it to us. If you return the device to us with a cracked screen or back, you may receive a Damaged Device Fee. I recommend getting the back glass repaired before returning it.

*Brianna

0 Likes

Any idea how much the fee would be?

0 Likes
vzw_customer_support
Customer Service Rep

I'm happy to share a link with some information about your question: https://www.verizon.com/solutions-and-services/verizon-mobile-protect/

>Apollo

0 Likes