Iphone 15 Preorder

[Mark1153]

VZ lost my preordered phone, and is dragging heels on canceling it. They provided a tracking number, but never sent the phone to Fedex (confirmed by Fedex).  When I call, they keep saying it ships on the 22nd, not that it arrives on the 22nd.  I was also told on the phone that the stores will not have Iphone 15 until next week!  I had to conference in the store to prove the phone is readily available, so please cancel the order.  They said they did, and I drove to the store to find out they never cancelled it.  Another hour on the phone from the parking lot, and was told it will be cancelled by tomorrow.

I stayed home to sign for it today and will be our of the state all next week, and will not be able to sign for it if they manage to find it.  

Can you assist?  Ticket # for the cancel is *****

[vzw_customer_support]

Mark1153, I'm sorry you've been having trouble trying to do the iPhone 15 order the way you'd like. We can see what the status is of the canceled preorder, and work to make sure you're set up to visit a location if that's what you'd like to do. We've sent a Private Note to assist. 

-John

[Mark1153]

So now they found it, and it will arrive on 9/25, but I will be our of the state.  Can Verizon allow weekend delivery?  Fedex is telling me VZ has to authorize that.

[Mark1153]

OK. Fedex checked and the delivery was already recalled by VZ, so we are good.

I will never ever preorder with VZ again.  

Thanks!!

[Mark1153]

BTW.  The chat link does not work...   I wanted to see if I can go to the store tomorrow to buy a phone...

[Mark1153]

Guess I have been ghosted??

[Mark1153]

Sorry, that was not a great post.

I will check with support tomorrow if I can purchase a phone or not.