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Iphone 4s activation problem
Enthusiast - Level 1


i can't active my Verizon iPhone 4s

Cause one number exits on my phone. But i don't know the number.

And some one use the number on another device.

So when i try to active it, it's say "Device unknown".

When did i call prepaid call support they confirmed it to me. (I can't reply to him perfectly because i am not well speaking in English )

I don't have owner information who bought it from Verizon.

Please help me. I bought the device from ebay. And it's clean ESN. Then How can remove the number and active my phone with a new number.

I try to order a new prepaid plan for my device. But at last step it's failed. I try it more and more times. Please do all step, then i can buy a new prepaid plan for active my device.  I can provide you MEID for check it.Verizon Wireless Customer Support

Labels (2)
Re: Iphone 4s activation problem
Customer Service Rep

That is definitely odd, deloyarhossain. We definitely want you to be able to use your device, especially if it is a clean ESN. Have you tried checking the ESN at this page?

If everything checks out okay by using this link, please reach back out to our prepay team and they can assist further:888-294-6804