Iphone 6 problem.

[Catauladon]

Sometimes when I dial a number I do not hear the number ringing and can not hear the person I am calling answer my call. I have to turn my phone off then turn it back on to make it work. I have a Iphone 6.

[vzw_customer_support]

Being able to connect and hear that person you are calling is important, Catauladon. That is concerning to hear that you need to power off your phone when this happens to have a reliable connection. Let’s work towards resolving this. When did this issue first start? What changes happened before this issue started? Does this happen to all contacts or just one specific contact?

JosephE_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Catauladon]

This has been happening off and on for a while now. I just thought I would put the question out there and someone would know what I could do to fix the problem. It does not happen all the time but it does happen to all my contacts. It just seems lately to be getting worse.

[vzw_customer_support]

Catauladon, this absolutely would be a huge inconvenience and I want to be sure to get this resolved for you. Let's work on this together. Can you advise what software version you are running on the phone please? When was your last software update done?

ErinW_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Catauladon]

The latest update was IOS 10.2.1. I do not know when the update was done. Whenever my phone informs me there is an update I go ahead and do the update.

[vzw_customer_support]

Thanks for clarifying! Is the Enable LTE setting currently on Voice and Data via Settings>Cellular>Cellular Data Options>Enable LTE?

YaleK_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

Catauladon, we definitely want this resolved. It's concerning to hear this is getting worse for you. Are you using HD calling? Can you hear music and ringtones playing through the speakers any other time?

MarcusS_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Catauladon]

What is HD calling? The txt ring tone works and the phone ringtone for incoming calls also works. I do not use the phone to listen to music.

[Catauladon]

I have voice and data enabled in the LTE.

[Snn5]

Can you restore from a backup?  Or just restore fresh as a new iPhone.