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Iphone XR will not charge,
Mustng70
Newbie
‎11-03-2019 11:54 AM

Iphone XR will not charge.  When you plug it in it goes "green" with the charginge symbol showing that it is charging but battery power never increases.  

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Re: Iphone XR will not charge,
vzw_customer_support
Customer Service Rep
‎11-03-2019 12:14 PM

We're sorry to hear that this has been happening, Mustng70. We know having a properly charging phone is very important, and we're happy to help. Have you been able to complete the following soft reset process? https://www.verizonwireless.com/support/knowledge-base-220219/ If so, is the charging port free of debris? EricW_VZW

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