Extremely frustrated is not the word. I bought my wife an Apple Watch, tried to connect to her phone and got an error message activating cellular. I was on the phone day 1 (Friday) for over an hour, ticket entered. Called over the weekend, no one was working . I called back on Monday morning, after another 90 minutes, and was told the wrong type of ticket was put through and that it’s a known issue and an easy fix. I was told it would be resolved in 24 hours.
28 hours later, I called back and spent another 4.5 hours being bounced around and being told the same troubleshooting 8 times when I spoke to 8 different people only to be told I needed a ticket put in. Apparently they didn’t even look at the ticket I had open and that I already read to a few of the tech support. The resolution, send me a replacement watch, which I’m nervous will now be a refurbished even though the one I bought new was only delivered 4 days ago. I asked to speak to a supervisor, was told they would call me in 15 minutes. I received no call back and am now delayed even more. When I asked about compensation for my time and the nonsense I was put through, I was offered 1 free month of watch service, $15. A little ridiculous for wasting my time for almost 5 hours. I have no idea what to do from here other then waste another day of phone calls.
Start a new topic or ask questions in the open forum.
