LTE on, but no internet connection (iPhone X)

I just got a brand new iPhone X yesterday and discovered that I don’t get internet connection in certain places, even though I have service and LTE. How can I fix this?? I’ve tried turning cellular data off and on, airplane mode off and on, restarting the phone, and resetting the network settings and it still doesn’t work. I live in Dayton, OH (45429)

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  • Apple

3 Replies
Enthusiast - Level 1

If you find a solution to this issue, please let me know. I also have an iPhone X, and I actually just got a brand new one to try and resolve this problem… To no avail by the way, and it’s driving me nuts. I’m about to switch carriers.

- new SIM card

-reset network settings

- new iPhone

- factory reset of phone

NOTHING fixes it!!

Enthusiast - Level 1

I just changed from TMobile because of areas of no reception in the middle of a very populated area of Utah County, UT.  I purchased an iPhone XR when I made the switch and it is giving me LTE but no internet in many areas. I am not happy and might go back to TMobile if the problem can't be resolved. 

Customer Service Rep

We are happy to have you join our Verizon family.  Let’s get to the bottom of this reception issue.  Is there a phone number to contact you at for further assistance?