Lock

Khanibrahim
Newbie

Hy please help me i bought iphone 15 pro max few days ago from someone and its is locked from verizon and blacklisted . 
How can i fix it .

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5 Replies
vzw_customer_support
Customer Service Rep

Hey there, Khanibrahim, I'm sorry to hear you're running into an issue with the iPhone that you recently purchased. We can check out additonal details for your device. So we can better assist, we will be reaching out via Private Message.

-Lauren

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SynthpopAddict
Champion - Level 2

Only the original owner of a phone can request a blacklist removal.  Since you bought the phone from someone else, you're out of luck and need to get a refund from the seller.

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I'm not a Verizon employee, just another customer trying to help.
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Khanibrahim
Newbie

How do i contact the original seller

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SynthpopAddict
Champion - Level 2

The store you bought the phone from may or may not have records of who they purchased the phone from.  If you bought the phone from a person, you'd have to ask them.

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I'm not a Verizon employee, just another customer trying to help.
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Khanibrahim
Newbie

I have bought it from a person and i have no contact number of that person 😭.

Who said i am selling this phone because i  need money badly so i buy the phone , but I don’t know this was blaclisted 😭😭

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