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Locked Sim

Stefany_H
Newbie
‎08-17-2023 07:47 AM

Hello, I would like to know if it’s normal to have the SIM locked. I just got a new cell phone plan with the IPhone 14 128GB, but after setting up the iPhone, I just saw that it’s locked. 

Plus, I tried to sign in Verizon app but the specialist didn’t told me about a password to create (only a 4 digit pin). Now I can’t sign in and register either. I don’t know what to do and even can’t see my informations on my Verizon account. 

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vzw_customer_support
Customer Service Rep
‎08-17-2023 07:53 AM

 

Hello Stefany. Yes a locked Sim is normal. Learn about our unlocking policy here: verizon.com/support/device-locking-faqs/

 

In regard to the app, Are you using the My Verizon app? What happens when you click register? Here's a great link: https://www.verizon.com/support/knowledge-base-206178/   -Joe

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Stefany_H
Newbie
In response to vzw_customer_support
‎08-17-2023 08:03 AM

IMG_0880.png

 

Oh so I can’t use the cell phone yet? Because the Verizon specialist who sell it to me said that I could use it at the same day.

 

and yes, I’m trying to log in My Verizon app but still saying that “experienced an error”. I don’t know if I have to create a new account or I already have one, since I made a cell phone plan in store with a specialist there.

IMG_0881.png

 

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vzw_customer_support
Customer Service Rep
In response to Stefany_H
‎08-17-2023 08:39 AM

You should be able to use your phone with your Verizon service. We'll send you a Private Note soon.

~Jesse

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