Community Forums - Long Time Customer, But Tired of Poor Reception.

dkhuang · ‎12-16-2022

On Sunday, I was in the local mountains above Los Angeles and got a flat tire in my car. There was no reception on my phone so I was stranded. However, another motorist stopped to help and she had ATT which showed 2 bars. She was able to call for a tow truck on HER phone. Even though I have complimentary roadside service for my car, I wasn't about to argue or even offer an alternative for her offer to help. I had to graciously accept the offer. So using the tow truck service that she was able to find on the spot, my tow bill came out to $430. Had I been able to use my roadside service on my phone, it would have been free.

The poor reception with my Verizon service has now cost me an unnecessary $430, which I'm extremely unhappy about. In my office, I'm typically unable to get cellular reception anywhere inside my building while ATT users are able to find areas where they do have reception. A few people have even asked if I have Verizon whenever I'm unable to get any reception so it's obviously a known fact. I've been a Verizon customer since the LA Cellular days and for the first time am looking into switching over to ATT.

Has anybody else experienced this same issue?

vzw_customer_support · ‎12-18-2022

@dkhuang ,

We're sorry that you feel that way and want to leave. If you were billed for a roadside service that should have been covered under your own service, you would need to contact Verizon Roadside Assistance at #ROAD, #7623, or 877.623.7433 to request reimbursement. You would also be asked to send an itemized invoice with any receipts to VZWSubmit@allstate.com . The email must include your name, mailing address, mobile number that has the roadside service, and the name of the person that uses that service.

-Russell

dkhuang · ‎12-26-2022

Don't you also need the extra Verizon Roadside Service to claim this? My issue is that the lack of basic cellular reception because I had Verizon instead of ATT resulted in this extra charge.