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Lost order, means back of the line

Ordered a 32gb space grey on Sept 20th.  Got a conformation email.  My friends who ordered the same phone at the same time received theirs this week.  Got hold of a business rep who said he would look into, that was two days ago.  Today, through Twitter, a rep found out that the business rep reordered my phone yesterday and the expected ship date is Oct 28th ,  If I wouldn't gotten hold of the guy on twitter, I would still be waiting for the fed-ex truck everyday, thinking my phone was coming.  I know its only a phone, but business customer service stinks. 

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