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Lost phone from shipper not delivering to correct customer

Without
Newbie
‎11-18-2023 05:47 AM

Waited for delivery of my new phone, found out that shipper gave delivery to individual not having any connection to intended person!!

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vzw_customer_support
Community Manager
Community Manager
‎11-20-2023 08:27 AM

We're sorry to read that you did not get the device you purchased. We're here to help. We'll be sending a private note. ~Peter

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Without
Newbie
In response to vzw_customer_support
‎11-23-2023 10:31 PM

Lost password to log in

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Without
Newbie
In response to vzw_customer_support
‎11-23-2023 10:35 PM

Was using wrong log in name!!

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vzw_customer_support
Community Manager
Community Manager
‎11-20-2023 11:33 AM

We are ready to help. Please reply to our Private Note, so we can get started.

~Maria

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Without
Newbie
In response to vzw_customer_support
‎11-23-2023 10:36 PM

Where is private note?

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Without
Newbie
In response to vzw_customer_support
‎11-23-2023 10:49 PM

Not getting anywhere here!!

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KH-OrnEsh
Moderator Emeritus
In response to Without
‎11-24-2023 06:51 AM

@Without 

To see private messages sent to you, please click on  the envelop at the top right of the page.  

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond to the message, scroll all the way down to the "Reply" box.  

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Without
Newbie
In response to KH-OrnEsh
‎11-26-2023 12:46 AM

Thank you for feedback!!

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