Community Forums - Misleading Advertising

GeorgeU1 · ‎08-11-2022

I feel like I have been misled from the very beginning of the purchase of my new phones. I received multiple emails touting a free phone if I upgraded to the 13 followed by more emails offering up to an $800 credit. The sales rep said there was a $700 credit promo but since the 2 phones I upgraded weren't fully paid off it might only be a $440 credit. Although I did have to pay off the remaining 2 payments at the store at the time of purchase. The sales rep also told me that my per line price would remain the same which was appx. $45 per line. Now when I saw my billing email it said I was going to pay $80 per line & you are only giving me a $219.96 credit spread out over 36 months. I don't care one iota about $6.11 per month. Hardly seems worth it. I am beyond amazed that Verizon is so misleading & deceptive.

vzw_customer_support · ‎08-11-2022

We don't want you to feel this way, GeorgeU1. I'd like to help as much as possible and see what options are available. When were the phones purchased? Have you had a chance to review the current plan you are on and if there is an option to change without losing the promotional amount? Looking forward to hearing back.

-Chris

GeorgeU1 · ‎08-12-2022

The phones were purchased on Tuesday. I have packaged up but not sent my iPhone 11's back yet because I am looking at deals from other carriers, which right now are looking better than what I have now.

GeorgeU1 · ‎08-12-2022

Also I have 2 other phones on my account. I have been with Verizon for my entire life. Might be time to take my 4 lines elsewhere. Of course, now I'm apprehensive because apparently things aren't always as they seam.

vzw_customer_support · ‎08-12-2022

This is concerning to hear, we need to review this with you right away. Please send a Private Note for assistance.

*Gen

GeorgeU1 · ‎08-12-2022

Chris, got it.

My plan went from $45 per line to $80 per line & my $700 credit per phone became $219.96 spread out over 36 months so it's $6.11 per month. Not what I was told or what was advertised.

Krasnymaria · ‎12-20-2022

Yup, their “$1900 on us” ad going on right now, December, is very deceiving and misleading as well. I’m not getting a new phone for a loooong time and may consider switching to a different provider.