Mobile Data
Shadow1226
Newbie

I waited on hold 59 minutes with only my mifi for calling.  No data available so after another 39 minutes rep said I need another router for mobile Data?  Then she disconnected and never called back?  I just signed on with Verizon 3/15/24 and have to say it was a mistake.  I have spent 8 days trouble shooting and fixing activation issues etc and now I'm being told there is no Verizon cellular service at my home and I must use another router????  They are supposed to mail me one free but I never received any confirmation that a router is being sent.  Meanwhile, all I have is the 15 GB off my hot spot device to use for every on phone and computer.

I'm very disappointed in Verizon.  They were the best when I was with them I 2014 - 2019.

 

 

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vzw_customer_support
Customer Service Rep

Hello, Shadow1226. Thanks so much for reaching out and  my apologies to hear you are experiencing issues. Help is here. I do need more info regarding what's happening. Are you stating that your cellular phones are having issues with data? Or are you asking about Verizon Fios home internet issues? Please clarify. 

-Natasha

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