Mobile + Home rewards Error
NYCelyce
Enthusiast - Level 1

I've tried on my Ipad, and IPHONE to enroll in Mobile + Home rewards. After hours of help on the phone with both Verizon Wireless and Verizon Fios reps, tickets have been created, with no results. Enrolled, un-enrolled, registered, unregistered, powered off and turned on devices...... I continually get the same message on an orange banner at top which stops me  from proceeding: "Mobile + Home Rewards savings may be affected after pending account changes are made" 

There are no pending account changes on either my mobile or home account. Can someone please help???

 

46 Replies
lxl
Enthusiast - Level 3

Same here... Hours on the phone with service reps and no solution. They all said they are opening a ticket but I never got any updates. They next rep also can't find any tickets attached to my account. Worst customer service I've had in a long time 

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Snowhunter
Enthusiast - Level 3

I have the same issue. They can't fix. It's been over a year with no results 

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Snowhunter
Enthusiast - Level 3

Has anyone received a resolution on this yet. Thanks 

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vzw_customer_support
Customer Service Rep

We understand you're having the same type of situation going on with getting Mobile + Home Rewards. How long have you been seeing this in the My Verizon app? *Zaak

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VerizonUser632
Enthusiast - Level 2

I am getting this same error

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vzw_customer_support
Customer Service Rep

VerizonUser632,

 

That's never what we want. Our goal is to make sure we can get to the bottom of any issues for you and you can save what you should. Where are you seeing this error? Do you have any pending changes on either account?

 

-Andrew

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justchiragpatel
Enthusiast - Level 1

I have the same issue. Out of my 6 lines, only one line is showing this discount of MObile + Home internet. Verizon opened ticket since last month and no answer yet. EVerytime I call them, i have to tell them same story again and again and same result all the time. Did I make mistake transferring from Tmobile? Looks like worst customer service i have ever seen.

vzw_customer_support
Customer Service Rep

It's important to review the details of the Mobile + Home Rewards. We are here to help! Send us a Private Note, so we can work on a resolution together.  

 

 

*Terean

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Camilowsky
Newbie

I have the issue where I cannot enroll since i get an error saying to try again later. No one can help, clueless customer service. Can someone from verizon on this forum can help?

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vzw_customer_support
Customer Service Rep

Getting the message of try again later. Can you back out of the app, and clear your browser data, and sign back in again, and link the FiOS to your mobile. *Rhonda

 

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david1023540
Newbie

For everyone - I am just saying, this did not just happen to us. I have been battling for a long time as well and still nothing. I am actually on the phone with Customer Service now and have been on the phone for 3 hours! I think this is a Bellwether proceeding and we should take this up with through arbitration... I bet there are 100s of people and they do not even know!

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vzw_customer_support
Customer Service Rep

Good afternoon David, thank you for reaching out the Social Media Team, I can help you with your issue. Our goal is to provide you with the best experience. Please, send us a DM, so we can address all your concerns. Verizon is always here to help!

>Aldo

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Camilowsky
Newbie

The customer service is the worst that I have ever dealt with. No one knows what to do, no one knows how things work. The chaos was caused by the customer service in the first place, but no one can fix their mistake. I am tired of calling 10th time, I have better things to do. I am considering canceling verizon services just because of customer service.

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vzw_customer_support
Customer Service Rep

We are so sorry you feel this way. We want our customer's experience to be the best at all times. Please follow and PM us, so we can help. *Cassandra

 

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tanyaborges1
Newbie

I have the same issue, hoping someone has a solution to this. 

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vzw_customer_support
Customer Service Rep

We are here to help with any pending concerns you have about the Mobile + Home Rewards. To better assist please send us a Private Note at your earliest convenience. ~Vic

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WillNotComeBack

I have this same issue. I kid you not I spent 2 hours trying to resolve this with help over the chat. The apps kept crashing. The funny thing is I was already enrolled in this and I noticed that my bill went up even though I was guaranteed 2-years without a price increase. It turns out it was because they removed the Home+Mobile discount for no reason. They kept telling me I had to re-enroll to get the discount back by selecting Verizon up, then Home+Bundle etc.... only ever time I do I get that same stupid banner and I cannot re-enroll. This is actually the most terrible customer experience I have ever had. It is so bad that it actually feels like they are intentionally trying to make me give up trying to fix the issue. 

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jj49
Enthusiast - Level 2

Any update.  I am having same issue.

I have Samsung Note 9.

My Verizon and Fios installed.  Both logged in.

It won't let me enroll.  It keeps saying "pending account change"

When I checked with both reps from FIOS and VZW, there is no change... Please help

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vzw_customer_support
Customer Service Rep

We would be happy to look into this with you. Can you confirm the name of your plan for both Verizon FiOS, and Verizon Wireless? *Robert

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jj49
Enthusiast - Level 2

Send me private message so I can reply to you with information

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