Mobile + Home rewards Error
NYCelyce
Enthusiast - Level 1

I've tried on my Ipad, and IPHONE to enroll in Mobile + Home rewards. After hours of help on the phone with both Verizon Wireless and Verizon Fios reps, tickets have been created, with no results. Enrolled, un-enrolled, registered, unregistered, powered off and turned on devices...... I continually get the same message on an orange banner at top which stops me  from proceeding: "Mobile + Home Rewards savings may be affected after pending account changes are made" 

There are no pending account changes on either my mobile or home account. Can someone please help???

 

46 Replies
vzw_customer_support
Customer Service Rep

Hello, WillNotComeBack. It does worry us to hear you're having issues with the Mobile + Discount, and that it was removed before. We do want to make sure you receive any discount you qualify for, and we will make sure to help. Have you already tried uninstalling and reinstalling the app, then trying to enroll once more? DavidR_VZW

0 Likes
Reply

Yes. And I have spent hours chatting with reps who all say to uninstall and reinstall the app. They have also had me try the desktop version. On server different browsers. None of it works. I also cannot redeem my $100 gift card because the app crashes when I try to redeem it. I have uninstalled and reinstalled app for this too. It does not work.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We're sorry to learn of the issues you have been having with your Mobile+Homw rewards discount. Have you made any plan changes to your Verison Wireless or FiOS account when this first started?

EllisandraC_VZW

0 Likes
Reply
drewdq
Enthusiast - Level 1

Has anyone figured out how to fix this issue?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

NYCelyce, we appreciate all of your efforts and we are here to help. We want to make sure you are receiving the Rewards that you qualify for. Let's take a closer look at the details. We have sent you a Private Message. Can you please respond to that message? Thank you.  

0 Likes
Reply
Peterbean
Enthusiast - Level 2

I have the same issue, and its not working, its another verizon fiasco

I should've stayed with tmobile, was paying $120 for 4 lines for 6 years, stupid of me for switching for the sake of getting new devices

|-|ell verizon, they are full of air, I also got charged $254 and change for my first bill when it should be around mid $180's with device payments.

they milk you dry, and apologize, been on the phone  dozen times atleast 2 hours each time.

why is this allowed?

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Thank you for letting us know about the Mobile + Home rewards error. Let's start with the first concern. Can you please share some details as to the issue you are having with the rewards?

-Gina

0 Likes
Reply
jlivi
Enthusiast - Level 1

I am getting the same error. I just switched over to verizon and have been on the phone with fios and wireless reps non stop almost every week and noone can solve this issue. Please help. The name is same on both FIOS and WIRELESS accounts. I really need this discount as I have 4 lines and am losing out on 40$ per month.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

I totally understand the importance of getting a discount.

To get the Mobile+Home discount, the discount is only applied to one side. It is applied to the account that was open second. Which service did you activate first, then Second?

*Heather

0 Likes
Reply
dima18
Enthusiast - Level 2

I have the same issue. The orange bar with a meaningless message "savings may be affected after pending account changes are made." Hours spent with customer service did not help. They confirmed I have no any pending account changes.

0 Likes
Reply
dima18
Enthusiast - Level 2

Screenshot 2022-10-25 171655.png

0 Likes
Reply
jlivi
Enthusiast - Level 1

@dima18 yes that is the exact error i receive. I have talked to numerous reps on both the wireless and fios side and they all confirm no pending changes, but noone can resolve this issue. It is very frustrating

0 Likes
Reply
hstein27
Newbie

I've been a FIOS customer since 2008 and switched to VZ wireless in June and signed up for this discount in the store right there. Every month I call up customer support and someone claims to file a ticket, which I then find out either is incorrectly filed or never filed in reality. I always get the error "Mobile + Home Rewards savings may be affected after pending account changes are made."

Today I Called FIOS support again and the rep said that last month's ticket was supposedly filed but no ticket number was recorded. So, she filed a specific ticket for the Mobile+Home discount. In theory this should work. Just in case, I will DM the customer support for this forum and send the ticket number.

 

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Thank you for keeping the community updated. I am glad you have a ticket number. We are confident that the correct discount will be added to the account. Our apologies for the trouble you have had to get this added. 

-Tionna

0 Likes
Reply
lxl
Enthusiast - Level 3

not trying to be rude, but I don't think you read my post. I said the reps always said they have opened a ticket for my account, but NEVER provided me any ticket numbers or email confirmations.  AND nobody can find the said tickets when I call to follow up.

0 Likes
Reply
mattt22
Enthusiast - Level 2

I am also dealing with this error for about 2 months, multiple tickets, reset login / id , even tech team got involved still no resolution. I am a fios customer for last 5 years and recently transferred 4 tines under this promo from t mobile. every time a call customer service they don't have no details of previous encounter. last ticket no.NC008908214. I have asked to escalate and still no response. not sure this how Verizon Wireless  treat their customers.

jlivi
Enthusiast - Level 1

@mattt22 those are my exact feelings as well. I have been dealing with this since september so at the end of the third month now and noone can solve this issue. I have talked to at least 20 reps on both the fios and mobile side and even tho they promise me to resolve it soon and that the ticket is still being worked on, there is still no solution. They promise to contact me back and never so I literally have to reach out every week. This is beyond frustrating and making me really regret transfering 4 lines to verizon.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

We want to ensure you have nothing but a positive experience moving forward. I am here to help! Send a DM so we can further assist you today. 

*Terean

0 Likes
Reply
lxl
Enthusiast - Level 3

second ticket "Resolved" without any updates or follow ups. 

And no, the issue has not been fixed.

0 Likes
Reply
vzw_customer_support
Customer Service Rep

Hi lxl! We can investigate further, not to worry. We've sent you a private note, please acknowledge once received. 

-Joey

0 Likes
Reply
lxl
Enthusiast - Level 3

just checked. last private note I received was 11/21.

at this point, I really don't care much about private notes.

here are the three ticket numbers:

1. INC008968516 

2. INC009007042

3. INC009029576

0 Likes
Reply