Mobile Hotspot Feature Broken

[owenhardy13]

I have an iPhone 5S with the new Verizon Unlimited Plan.  The mobile hotspot feature is included in my account and a 7+ on my plan can activate it without issues.  When I try to enable it on my 5s, however, it directs me to a web page which requests me to log in.  After I log in, it says that there is an error and I must log on to the "regular" Verizon website.  After I do so, there is no option to enable the hotspot feature on my device.

Any suggestions?

[mama23dogs · Accepted solution]

Call Verizon and make sure your plan and line are provisioned correctly.