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Mother passed away, how to close account & what to do with iPhone 5 S?


My dear mother passed away back in July 2013.  Since then, we had no idea who's name her iPhone 5 S account was in.  We assumed in my dad's name.  Anyway, I kept making the payments and until recently discovered the account is in my deceased mother's name.

As I can no longer afford to pay the $90.00 a month, what should I do to close this account?  Whom do I mail at Verizon Wireless a death certificate? 

Also, do we keep the iPhone 5 S, or we must send it back?

I noticed the 2 year contract comes up October 2014. 

I tried to find a real email address or Contact Us form, but just couldn't.  So, I'm here.

Thank you for any assistance and your time.

Labels (2)
Re: Mother passed away, how to close account & what to do with iPhone 5 S?

This seems pretty easy. Either call CS at *611 or 800-922-0204 or stop in to a Verizon corporate store. Inform them your mother has passed away, that she is the account owner and you would like to close the account. You may have to bring the death certificate. If they try to collect an ETF, simply let them. You are not responsible for it as the account is not in your name. Since you are the one paying the bills, they will obviously not be able to collect the ETF.

Sorry for your loss.