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I can see my voice messages in my visual voice mail -but cannot play them?
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Correct answers
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Thanks for checking, ChicagoTrace. Apple has some fantastic steps to try at http://support.apple.com/en-us/HT201436 to resolve many common voice mail issues. If the issue continues after trying all the steps, please let us know.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
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ChicagoTrace, we don't want you to miss an important message. Let's make sure that you're connected to our network and data is turned ON. Tap Settings>Cellular>Enable Data ON. Access those voice mails and keep us posted.
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My cellular data is turned in - the play button on my visual voicemail is grayed out
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Thanks for checking, ChicagoTrace. Apple has some fantastic steps to try at http://support.apple.com/en-us/HT201436 to resolve many common voice mail issues. If the issue continues after trying all the steps, please let us know.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport
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Uploaded an IOS update and that did the trick! Thank you!