Moved from iPhone 4s to IPhone 6

[ChicagoTrace]

I can see my voice messages in my visual voice mail -but cannot play them?

[vzw_customer_support]

ChicagoTrace, we don't want you to miss an important message. Let's make sure that you're connected to our network and data is turned ON. Tap Settings>Cellular>Enable Data ON. Access those voice mails and keep us posted.

[ChicagoTrace]

My cellular data is turned in - the play button on my visual voicemail is grayed out

[vzw_customer_support · Accepted solution]

Thanks for checking, ChicagoTrace. Apple has some fantastic steps to try at http://support.apple.com/en-us/HT201436 to resolve many common voice mail issues. If the issue continues after trying all the steps, please let us know.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

[ChicagoTrace]

Uploaded an IOS update and that did the trick! Thank you!