I don't know what to do. My I Phone SE froze up and I cannot shut it off or put my passcode in. I have been waiting for over an hour to talk to a live person at Verizon but no one is answering (by the way, can you change the tune? Over and over, the same one. LOL). I am still waiting. I think what I need is a hard reboot. Can someone send a hard reboot to my I Phone?
We know how important it is to have a working phone! Have you attempted a soft reset by pressing and holding the Power and Home button simultaneously?
EllisandraC_VZW
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