My IPhone X screen is clicking and moving

[CHALAW26]

My IPhone X screen is clicking and moving and spazzing out with out being touched is there any way to fix this

[vzw_customer_support]

CHALAW26, sounds like your phone has developed a mind of its own. Let's make sure we get your device back on the right track. How long has the phone been clicking and moving? Did you notice this start to happen after a new app was downloaded or new software? Please keep me posted. 

KevinR_VZW

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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[CHALAW26]

I have only had my phone 2 or three weeks and I haven’t downloaded any new apps onto it other than what transferred from I cloud

Charles lawson

[vzw_customer_support]

My phone is my right arm, CHALAW26. We’ll work with you to get to the bottom of this. I know you’ve said you had this phone only 2-3 weeks. Has it been clicking and moving the whole time? When did you transfer your information over from iCloud?

GeorgeS_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[CHALAW26]

It has been having issues with the screen since I got it the day I activated it and put it on

My account is whe it messed up...I am a truck driver and I’m not on my phone very much

Because

Of the long days I put in but it’s very frustrating when I do try to use it...I bought a iPad at

The same time which is the only way I can text or anything else I have reset the phone and deleted all the apps

I am at a lost of things to try

Charles lawson

[vzw_customer_support]

CHALAW26, 

We understand how frustrating this must be for you and want to do everything we can to help get your phone working the way it should. Do you by chance have a screen protector installed on your phone? If so, were you experiencing the same thing prior to the screen protector being applied? What software version do you have installed in your phone? Check by going to Settings > General > About > Version. 

ShawnteJ_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!