My calls are randomly muted

[Winston777]

Both my wife’s in my calls are randomly muted. The collar on the other end cannot hear us and will hang up. It’s as if something is using the microphone besides the phone app. We have an extender. It happens on Wi-Fi or on cellular only.

[Winston777]

Darn. We have #iphone 12 pro and #iphone 11

[vzw_customer_support]

Winston777, 

Thank you for the details. I can only imagine how frustrating this is for you. Let's get a few more details. Does this happen on all calls and all locations? Is it only outgoing or incoming as well? Does is happen if you are using a headset?

-Jenelle

[vzw_customer_support]

Hi, there. We always want you to be able to have a successful, clear call. We recommend turning Bluetooth off (if it is on), and seeing if that helps. For further support, please send us a Private Note.

*Anna

[creeper20]

I have the same problem on all 4 of my iPhones. Only happens in my house and even with Wi-Fi calling. I can hear the other person clearly but they can’t hear me. Doesn’t happen all the time and just started a few months ago. Have an extender that does nothing. Verizon is clueless. They just keep saying that there are no outages in my area. I’ve escalated to tier 2 and the customer service is deplorable. Thinking of switching carriers as I’m out of answers. 

[vzw_customer_support]

We want to make sure you get the help you need with people not being able to hear you. We're going to send you a Private Note so we can gather more details.

~Jesse

[Mikejszabla]

My iPhone and my wife iPhone has been doing the same thing. All my neighbors that have Verizon service it also happens too. We also have a buster which doesn’t help. One neighbor has T-Mobile and it doesn’t do this. So we maybe changing service. 

[vzw_customer_support]

We want you to be able to make and receive calls as needed and both parties hear all the audio. When you can't it makes it hard to communicate. Please reply to the following private message and we will check out what could be going on.  Please share your location to start.

-Deb

[vzw_customer_support]

Hello again Mikejszabla. Where are you located?  We will check for coverage and known alerts in your area. Do you connect to WiFi at home and use Wi-Fi calling?

-Deb