Any ideas on how to make it work again? The button on the top hasn't really work very well for awhile now, so trying to reset it by hiding that button down and the home button won't work. Please help?
Oh boy! We need to get access to your phone again, HEATHERZimont! I can't imagine what you are feeling.
If you aren't able to reset the device due to a problem with the power button, we may have a slight problem.
Try this http://vz.to/11CspQL.
If that doesn't work, then we would need to check the warranty and/or replacement options. Let me know what happens when you try the alternate reset steps.
Tamara_VZW
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