Choose your cart
Choose your cart
Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Any ideas on how to make it work again? The button on the top hasn't really work very well for awhile now, so trying to reset it by hiding that button down and the home button won't work. Please help?
Oh boy! We need to get access to your phone again, HEATHERZimont! I can't imagine what you are feeling.
If you aren't able to reset the device due to a problem with the power button, we may have a slight problem.
Try this http://vz.to/11CspQL.
If that doesn't work, then we would need to check the warranty and/or replacement options. Let me know what happens when you try the alternate reset steps.
Tamara_VZW
Please follow us on twitter @VZWSupport