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My iPhone X won't receive SMS with code from any apps(Uber, Cash app, and other) and Text from my friend's Android.
ERIBLO94
Newbie

I only upgraded my iPhone 6 plus to iPhone x a week ago and have this problem since upgraded. My iPhone 6 plus never had this problem until it got upgraded.

What I did:

Reset network settings and nothing has changed.

Turn off data then reset my iPhone x and nothing has changed.

Replaced sim card and nothing has changed.

Erased all content and settings and nothing has changed.

I checked Message setting. MMS messaging and iMessage are on. Tried turn off them and nothing has changed.

iPhone X using ISO 11.2.6.

Is there other way to fix this problem?

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vzw_customer_support
Customer Service Rep

Hello, ERIBLO94. Not receiving your messages is troubling. I see that you have hit many of the normal troubleshooting steps. Is it just one friend that you are not receiving texts from?

 

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ERIBLO94
Newbie

Nah, all of my friends who owns android that i'm still not receiving texts from.

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vzw_customer_support
Customer Service Rep

Thank you for keeping us updated, ERIBLO94. Did you recently switch from an Android device to this iPhone X? If this is the case you may to sign out of iMessage and sign back into iMessage, let me know if this is helpful.

CecileC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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ERIBLO94
Newbie

No, it doesn't help.

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vzw_customer_support
Customer Service Rep

We understand. Is everything else working with the device?

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ERIBLO94
Newbie

Yes. Android text and Sms code/text not working.

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vzw_customer_support
Customer Service Rep

ERIBLO94,

 

Appreciate the clarification. To be certain, is your previous device powered off and disconnected from the iMessage service? If you still have the old device, we would recommend Erasing All Content & Settings on it, powering it off completely and then Resetting Network Settings on the current device to ensure there is no cross communication between the new and old device.

 

AdamG_VZW

Follow us on Twitter @VZWSupport 

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bd94s10
Specialist - Level 2

Looks like you have your bases covered. I'd suggest doing a chat with VZW on their main websites. Possible something can be reset on the network side to resolve the issue.

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ERIBLO94
Newbie

I just tried it and it’s worked. Thank you much!

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