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My last phone, iPhone 5c, had great service at my house. I upgraded to the iPhone SE and now I have no service at my house. Can this be fixed?
kbeaudoin2013
Newbie
‎07-26-2016 05:49 AM

My last phone, iPhone 5c, had great service at my house. I upgraded to the iPhone SE and now I have no service at my house. Can this be fixed?

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Re: My last phone, iPhone 5c, had great service at my house. I upgraded to the iPhone SE and now I have no service at my house. Can this be fixed?
darthmojo
Enthusiast - Level 3
‎07-26-2016 05:44 PM

If you have the SE if probably is provisioned for Advanced Calling, where the 5c only used the 1x band of the network. I would go into Settings>Cellular>Cellular Data Options>Enable LTE (Select Data Only) and make sure Roaming is set to Voice & Data. Test this out and see how It works. May the force be with you.

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Re: My last phone, iPhone 5c, had great service at my house. I upgraded to the iPhone SE and now I have no service at my house. Can this be fixed?
vzw_customer_support
Customer Service Rep
‎07-28-2016 06:00 AM

Reliable service is definitely important so I understand your concern kbeaudoin2013. Lets get to the bottom of this.


Did the service issues start as soon as you activated the new phone? Is the issue only with calls? Have you disabled the Advance Calling settings and retested?


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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