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My phone will not send or receive calls
Msv50
Newbie
‎09-03-2012 05:47 AM

Last night just out of the blue my iphone stop working, it started seaching for service (which we have) and then a message was displayed that said to a restore needed go to itunes.com/support, well I would do that but when I plug the phone into my desktop the apple symbol just blinks it will no come up and when I take it off the charge it will not come up at all. I left on the charge all night and it saids it has a 100% charge still searching and will not send or receive calls. Not sure what is going on can anyone help me

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Re: My phone will not send or receive calls
gina7239
Specialist
‎09-03-2012 01:54 PM

Replace it if you have original warrenty or extended warrenty

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Re: My phone will not send or receive calls
vzw_customer_support
Customer Support
‎09-17-2012 03:22 PM

Good afternoon, Msv50!

I know how frustrating it can be when an electronic devices for on the fritz! Its possible the iOS needs to be restored on the device using iTunes, but its not being recognized so it can be tricky and more advanced than you might be comfortable with. I recommend taking it to an Apple store for evaluation. If under warranty, it can also be exchanged there. Keep me posted!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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