My plan was changed without my consent. The plan that Verizon illegally moved me to is $20.00 higher and I lost my hot spot.

[Fallen-2025]

My plan was changed without my consent. The plan that Verizon moved me to is $20.00 higher and I lost my hot spot.

[vzw_customer_support]

Fallen-25, this is a very serious concern and we want to get to the bottom of what has happened with your plan. We will be sending you a Private Note to gather some additional account specific details.

-Andi

[Fallen-2025]

• My phone is not working.  Verizon took away my hot spot that was in my original plan.  Now the want to charge me 10.09 extra!!   
  
  

[Fallen-2025]

No one has replied.  My bill has gone up and my hot spot is not working.

[vzw_customer_support]

We want to take a look at your concern regarding your hotspot. Were any changes made to the device? Did you contact us to make any changes to the account? ~Peter

[Fallen-2025]

Me too!  Verizon took away my hot spot!  They took away my Senior plan!!