I've literally had the same issue, except now for going on 3 weeks. I contacted customer support who then forwarded my call to the technical team (who I was told would definitely be able to fix the issue), spoke to a technical staff, David (Lee), that told me he would need to look into the issue further and then call me back to discuss a fix. It has now been almost 2 weeks since that conversation and I am not so sure that Verizon even knows what is going on here... Yes, I have uninstalled and reinstalled the app and I have also made sure that the version on my phone is infact the most up-to-date. I do not feel confident in Verizon's customer support. Promising a follow-up to a customer and then falling flat is pretty bad. I am about a week away from cancelling my service with Verizon!