Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I've literally had the same issue, except now for going on 3 weeks. I contacted customer support who then forwarded my call to the technical team (who I was told would definitely be able to fix the issue), spoke to a technical staff, David (Lee), that told me he would need to look into the issue further and then call me back to discuss a fix. It has now been almost 2 weeks since that conversation and I am not so sure that Verizon even knows what is going on here... Yes, I have uninstalled and reinstalled the app and I have also made sure that the version on my phone is infact the most up-to-date. I do not feel confident in Verizon's customer support. Promising a follow-up to a customer and then falling flat is pretty bad. I am about a week away from cancelling my service with Verizon!