NEW iphone 14 pro max

hsayers18
Newbie

Hi there!

Just received my new Apple iPhone 14 Pro Max  phone today. Completed installation and the phone remains in SOS mode

Any help would be greatly appreciated. 

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7 Replies
vzw_customer_support
Customer Service Rep

Congrats on the new iPhone 14, hsayers18! I too would be concerned if my new phone was showing in SOS mode after setting it up. Can you tell me about what steps you took to activate the new device? Has the phone shown any other status aside from SOS Mode?

-Joseph

hsayers18
Newbie

Hello!

I just followed the prompts the phone told me to do. I transferred from my iphone 12 pro max.

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vzw_customer_support
Customer Service Rep

Hmm, it certainly sounds like the activation may have not completed, hsayers18. Let's see if we can help get your new phone working. Please be on the lookout for a private note from us.

-Joseph

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hsayers18
Newbie

Awesome, thank you!

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hsayers18
Newbie

No, no other status than SOS.

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msliz1118
Enthusiast - Level 1

I am having the same issue!

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vzw_customer_support
Customer Service Rep

We can help you with your device concern. We have sent a private note. ~Peter