NO Call logs available

[elyddane]

Trying to view current call logs for my lines and it is stating no call logs available.  Typically I can see up to date call/message logs and do not have to wait for the bill.  I have seen this issue posted before but it is happening today.  Is Verizon fixing this?  I am told they are opening a ticket but I honestly dont believe it.

[Esuell10]

Having the same issue and from the other topics this is an ongoing problem with them. And it’s customers the run around. 

[vzw_customer_support]

Hello, Esuell10, we’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible. 

In the meantime, customers may have the ability to track data usage on their devices. 

Google: Settings>>Network & Internet>>SIMs>>App data usage

Samsung: Settings>>Connections>>Data Usage>>Mobile data usage 

Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement. 

We apologize for the inconvenience, and sincerely appreciate your understanding.

-Natasha

[kieracouture31]

That’s happening for me to right now

[Krebeaud]

Apparently there's threads from over a year ago with this issue. Guess I should just stop thinking Verizon is the best in the business. Nothing but issues lately. 

Call filter doesn't even work when I pay extra for it. I tried uninstall, clearing cache and everything, just buffers. They really need to do better. 

[vzw_customer_support]

Hi there. Im sending you a PM so we can troubleshoot this together.

[mitzifrieling]

same thing here.  I used to be able to see the call logs with ease.  Now it wants to hold onto the most recent one and says not available.  ?? 

[vzw_customer_support]

Hello mitzifrieling, we understand the importance of having access to your call logs. The best way to access your call log is accessing our website through a browser, preferably a desktop/laptop. You'll first visit VZW.com, sign in, Account home, Current usage, and your call logs should appear for the last 3 billing cycles. How do you normally access your call logs? Please let us know if these steps helped resolve this concern. 

~Brian

[Sk0987]

Hello, I have the same issue. PLEASE HELP! I can’t view my call logs or voicemails on the My Verizon app. I use this function while traveling to keep track of my calls. Now I can’t view them. Nowhere to be found. This hasn’t been working for about a week and I can’t get support I keep getting kicked out of chat. AI is bouncing me back to the internet constantly. There has been no help and I pay A LOT of money for Verizon services. I am NOT HAPPY with this and am frustrated. PLEASE HELP THIS IS URGENT. What am I paying for if the app is always broken and support won’t help????

[vzw_customer_support]

Verizon understands how important it is to stay on top of your usage. At the moment, we do have a known issue with viewing your call log usage online. Rest assured our team is aware of the issue and working on getting it resolved as soon as possible. Thanks for your time and patience.

~Gilbert