New Customer Experience
XMoney
Newbie

Man I try to sign up yesterday and purchase the iPhone 15 Pro 256GB Black Titanium. Based on my credit I had to put $399.99 down. Total authorized was $490.74 on my debit card. My current mobile number was to be transferred. Verizon then send email saying I need few more things to complete account setup. I send copy of my drivers license and utility bill. The order status didnโ€™t change so I call to check. They said my drivers license didnโ€™t come out I had to resubmit it again. I did that like 100 times within 24 hours. Then they claim that my application for service was cancelled because I was a high risk. ๐Ÿ˜ž

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vzw_customer_support
Customer Service Rep

Thank you for bringing this to our attention. We want you to get the assistance needed to start your new service. Please contact our online orders experts at: 

Telephone: 1-866-338-7390 
Hours of operation
Mon-Fri 7:00AM - 10:00PM ET, 
Sat 8:00AM - 8:00PM ET

They'll be able to further assist you.

~Maria

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