New IPhone 11 Setup Issues
Enthusiast - Level 1

I just got a new phone and service with you guys. I put in my SIM card, but I get an error saying iPhone is not activated, please contact your carrier, and I am unable to text, call or use LTE. I switched my old SIM card just to see what would happen and it activated. But when I switched back to the Verizon SIM, it had the same error. I can only assume the issue is with the SIM card or your servers. At this time I've spent 4 hours trying every troubleshoot and fix and nothings working.

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Re: New IPhone 11 Setup Issues
Customer Service Rep

Hello! Thank you so much for reaching out to us today, Heemhsn. We understand the importance of needing to have your new phone activated. I'd like to get more specific details. I have sent you a Private Message. Please reply to that message. Thanks.